Privacy Policy.

Who we are

Moose Hoose is an independent creative studio operated by Matt Chambers, providing creative direction, strategy, websites, campaigns, content, production and related creative services.

For the purposes of UK data protection law, Matt Chambers, operating as Moose Hoose, is the data controller where we determine how and why your personal information is processed.

If you have any questions about this policy or how we handle your information, you can contact us at:

What information we collect

The information we collect depends on how you interact with Moose Hoose.

Information you give us

When you contact us, submit an enquiry, book a call or discuss a potential project, we may collect:

• your name;
• company or organisation;
• email address;
• telephone number;
• the service or type of work you're interested in;
• project requirements, budgets and timescales;
• booking and meeting information;
• files, documents or other materials you choose to send us; and
• anything else you voluntarily include in your enquiry or communication.

If you become a client, we may also collect information required to manage the project, our working relationship, contracts, payments, invoicing and business records.

Please don't send sensitive personal information through our general website forms unless we've specifically asked you to provide it.

Information collected when you use our website

When you visit our website, certain technical information may be collected automatically. This can include:

• IP address;
• browser and device information;
• pages viewed;
• referring website or source;
• approximate location derived from technical information;
• interactions with the website; and
• information collected through cookies and similar technologies.

Where non-essential cookies or tracking technologies require your consent, they will only be used after that consent has been given.

You can find more information in our Cookie Policy.

How and why we use your information

We only use personal information where we have a reason to do so.

Depending on the circumstances, the legal reasons we rely on are:

Contract or steps before entering a contract

For example, when you ask us to discuss a project, provide a quotation, book a relevant call or carry out work for you.

Legitimate interests

Where processing is reasonably necessary to operate and develop Moose Hoose, respond to business enquiries, maintain appropriate records, protect our website or understand how our services are being used, provided those interests don't override your rights.

Consent

Where you've actively agreed to something, such as certain cookies or marketing communications. You can withdraw your consent at any time.

Legal obligation

Where we need to process or retain information to comply with tax, accounting, regulatory or other legal requirements.

Enquiries, Discovery Calls and Hoose Calls

When you submit an enquiry, book a Discovery Call or Hoose Call, complete a Work With Us form or otherwise contact us about a potential project, we'll use the information you provide to understand what you're looking for and respond appropriately.

We may use this information to:

• assess whether Moose Hoose is a suitable fit;
• prepare for a call or meeting;
• contact you about your enquiry;
• provide recommendations;
• prepare a quotation or proposal; and
• take steps towards working together.

Submitting an enquiry or booking an initial call doesn't commit you or Moose Hoose to entering into a project unless otherwise expressly agreed.

If an enquiry develops into client work, relevant information may become part of our client and project records.

Third-party services

Like most modern businesses, Moose Hoose uses trusted third-party services to operate the website, communicate with people and deliver our work.

These may include providers of:

• website hosting and infrastructure;
• email and communications;
• website forms and spam prevention;
• scheduling and video meetings;
• cloud storage and file sharing;
• website security;
• analytics;
• advertising and campaign measurement;
• accounting and business administration;
• payment processing;
• creative and production software; and
• artificial intelligence and technology-assisted tools.

These providers may process personal information on our behalf where necessary to provide their services.

We aim to use reputable providers and only share information that is reasonably necessary for the relevant purpose.

We do not sell or rent your personal information to third parties.

AI-assisted tools

Moose Hoose may use artificial intelligence and other technology-assisted tools as part of our creative, production, research and administrative workflows.

Where these tools involve personal information, we take reasonable steps to minimise the information shared and to use services with appropriate privacy and data-handling arrangements.

We don't sell personal information to AI providers.

Where AI-assisted technologies form part of client work, their use may also be addressed within our terms of business, project proposal or individual agreement where appropriate.

International data transfers

Some of the technology providers we use may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to use providers that apply appropriate safeguards and transfer mechanisms as required by UK data protection law.

Cookies, analytics and advertising

The Moose Hoose website may use cookies and similar technologies.

Some are necessary for the website to function correctly. Others may help us understand how people use the site, measure the effectiveness of our marketing or improve our services.

Where required, non-essential analytics and marketing technologies will only be activated after you have given consent.

You can manage your preferences using the cookie controls available on the website.

For more information, please see our Cookie Policy.

Embedded content and external websites

Our website may contain links to other websites or embedded content provided by third parties, such as videos, maps, social media content, scheduling tools or other online services.

Embedded content may behave in the same way as if you visited the third-party website directly. Those providers may collect information, use cookies or monitor your interaction with their content in accordance with their own privacy policies.

Moose Hoose isn't responsible for the privacy practices of external websites or services.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting and business obligations.

Different information may therefore be retained for different periods. For example:

• enquiries that don't develop into work may be retained for a reasonable period in case the conversation continues;
• active client information will normally be retained for the duration of our working relationship;
• relevant project and correspondence records may be retained after a project has finished where there is a legitimate business reason to do so; and
• contracts, invoices, payment information and other financial records may be retained for the periods required by UK tax and accounting law.

When information is no longer reasonably required, we may delete or anonymise it.

Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

Depending on the information and systems involved, these measures may include secure website connections, access controls, reputable service providers, software updates, data minimisation and appropriate account security.

No website, email service or online system can be guaranteed to be completely secure, so we can't guarantee absolute security.

Marketing

If you choose to receive news, updates or marketing communications from Moose Hoose, we may use your contact details to send them to you.

Where required, we'll ask for your consent before doing so.

In some circumstances, we may contact existing clients or relevant business contacts about related Moose Hoose services where we're legally permitted to do so.

You can opt out of marketing communications at any time by using the unsubscribe option provided or contacting us at hello@moosehoose.co.uk.

We don't sell your contact information to other businesses for their marketing.

Children

Moose Hoose's website and creative services are primarily intended for businesses and adults seeking to work with us.

Although our portfolio and original creative work may include children's entertainment, characters or family-focused projects, the Moose Hoose website isn't intended to collect personal information directly from children.

If you believe a child has provided personal information to us without appropriate permission, please contact us so we can investigate and, where appropriate, remove it.

Your data protection rights

Depending on the circumstances, UK data protection law may give you the right to:

• ask us what personal information we hold about you;
• request a copy of your personal information;
• ask us to correct inaccurate or incomplete information;
• ask us to delete certain personal information;
• ask us to restrict how your information is used;
• object to certain uses of your information;
• request transfer of certain information where applicable; and
• withdraw consent where we rely on consent.

These rights aren't absolute and may depend on the circumstances and our legal reasons for holding or processing the information.

To exercise your rights, contact: hello@moosehoose.co.uk.

We may need to ask for information to verify your identity before completing a request. We aim to respond within the timescales required by applicable data protection law.

Complaints

If you're concerned about how Moose Hoose has handled your personal information, please contact us first so we have the opportunity to investigate and resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

You can find information about data protection rights and making a complaint through the ICO.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time as Moose Hoose develops, our website changes or the services and technologies we use change.

When we make changes, we'll update the date shown at the top of this page.

Contact

If you have a question about this Privacy Policy, your personal information or how Moose Hoose handles data, contact: